Welcome to KORE's Customer Hub
KORE is built to help customers run IoT reliably in production.
Sign in, submit support cases, access documentation, and stay ahead of network sunsets with a platform built to be flexible, global, scalable, and trusted.
How can we help today?
Our connectivity ecosystem, platforms, and managed services are designed to reduce operational complexity and keep your deployments performing as requirements, regions, and technologies change.
Documentation
Providing clear, up-to-date technical documentation so teams can integrate, deploy, and operate IoT with confidence. Click here
Customer Support
Delivering responsive, ownership-driven support to resolve issues fast and keep production fleets running with confidence. Click here
Network Sunsets
Delivering proactive network sunset guidance so customers can plan migrations early and avoid disruption in the field. Click here
Training Videos
On-demand video tutorials covering the most-used ConnectivityPro features, helping customers learn and manage their IoT connectivity with ease. Click here
Monthly Webinars
Helping customers learn key SIM management features, explore new functionality, and get answers live. Click here
Australia Mobile Coverage Maps
Select your mobile network provider below to view coverage information, current outages, and historical outage registers for Telstra, Optus, and Vodafone Australia. Click here
Keep your devices connected for life.
KORE delivers one of the highest uptimes in the industry, thanks to a multi-carrier, multi-IMSI connectivity services, an owned cloud-native mobile core, and automatic connectivity restoration. With real-time insights, self-service controls, and end-to-end performance monitoring, your devices stay online. No excuses.
ConnectivityPro Video FAQs
How do I activate a SIM in ConnectivityPro?
Learn how to create activation profiles and activate SIMs in ConnectivityPro. Watch the guided video tutorial.
How do I suspend a SIM?
How do I view usage and invoices?
How do I submit a support ticket?
How do I set up data usage alerts?
Discover how to configure custom rules and threshold alerts to monitor your device data consumption effectively. Watch the video guide to get started.
How do I change a rate plan or features for a SIM?
Explore the simple process for updating rate plans and tariffs for individual SIMs or groups of devices. Watch our instructional video.
How do I manage user access and permissions?
See how administrators can easily add new users, assign roles, and manage account security settings in ConnectivityPro. Follow the step-by-step video.
How do I generate custom reports?
Learn to build, schedule, and download customized reports tailored to your specific business needs and metrics. Watch the reporting tutorial for a complete overview.
How do I order new SIM cards?
Learn how to select SIM types, choose your form factors, and submit your SIM orders directly within the platform. Watch our quick order management video to get started.