The Customer
Medical Guardian is a leading provider of personal emergency response systems (PERS) and innovative health solutions for aging adults, with 600,000+ active members in all 50 states. The company offers a full suite of connected-care medical alert systems that empower older adults to live a life without limits and age safely at home. Most recently, they launched the MGMini, a PERS device that enables seniors to live independently for longer by providing access to vital resources. Its two-way communication feature allows wearers to instantly connect with emergency operators and caregivers at the press of a button.
The Challenge
To streamline logistics and ensure reliable connectivity for its MGMini, Medical Guardian needed an eSIM solution that would allow it to connect to multiple providers, future-proofing safety devices against network or carrier changes and enhancing member satisfaction.
The Solution
KORE OmniSIM™ technology provides Medical Guardian the flexibility to wirelessly switch to a network carrier that best meets members’ specific needs. This revolutionary technology is designed to overcome cell signal challenges and address healthcare access disparities by enabling electronic switching of service carriers for optimal 24/7 connectivity.
“This exciting partnership enables us to deliver enhanced connectivity to our service and unlock unique touchpoints to protect members, establish trusting relationships, close gaps in care, and improve health outcomes.”
Geoff Gross | Medical Guardian Founder and CEO
The Results
By leveraging KORE’s reliable connectivity services and OmniSIM technology, Medical Guardian was able to deploy their MGMini, optimizing opportunities for health, participation, and security for aging adults. This partnership increased healthcare access and resulted in additional capabilities for healthcare partners. By reducing device swaps due to cellular coverage compatibility issues and increasing partner control by enabling them to manage device compatibility, KORE helped Medical Guardian increase overall member satisfaction.
With the help of KORE, Medical Guardian can ensure customers in rural areas and/or with weak cellular service still receive vital coverage to power their devices – saving lives and enabling independence in the process.
About Medical Guardian
Founded in 2005, Medical Guardian is a leading provider of innovative health solutions for aging adults, serving 600,000+ active members across the United States. The company offers a comprehensive suite of connected-care medical alert systems, including Personal Emergency Response Systems (PERS) and Remote Patient Monitoring (RPM), empowering older adults to live a life without limits and age safely at home. With a 93% customer satisfaction rate and a 4.7+ star rating on Google Reviews, Medical Guardian achieves an 83 Net Promoter Score, reflecting its commitment to excellence. Named Top Medical Alert Device in 2023 by the New York Times Wirecutter and Forbes Health, Medical Guardian continues to set the industry standard. For more information about Medical Guardian, please visit: www.medicalguardian.com.
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